FAQs
Q: What is your current production time?
A: New orders usually shipped within 3-7 business days. This does not include weekends or holidays. You will receive your tracking number at that time. Once shipped, orders are usually received within 3-5 business days for US destinations. We currently use USPS or UPS for shipping.
Q: Do you ship internationally?
A: We only ship products in the United States. We do not ship internationally.
Q: What is your refund policy?
A: ALL SALES ARE FINAL
However, in the event of the following, refunds are issued to the original form of payment used on an order.
- The order is canceled by Urban Statements.
- One or more of your items sold out since your order was placed.
- The item(s) received were damaged, defective, or incorrect, and we were contacted within 15 days calendar days from the date of delivery. Please email support@shopwearurban.com with your order number, a description of your issue, and a picture of the item.
Depending on your financial institution, the refund amount may take up to 15 business days to post to your account.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Q: I changed my mind. Can I cancel my order?
A: We create all items on demand. For this reason, canceling may not always be an option. We will evaluate cancellations on a case-by-case basis.
If your order is in active processing or has already shipped, we will not be able to cancel your order. We will accept returns for accidental orders as long as the item(s) is in its order as long as the item(s) is in its original, unopened package. The return will not be accepted if the original packaging has been opened. Please email support@shopwearurban.com for assistance.
Q: Do you offer exchanges?
No, we do not accept exchanges.
Q: Do you offer rush delivery options?
A: We do not currently offer the option to rush an order. We process orders in the order they are received.
Q: What size should I order?
A: Most of our apparel is Unisex sizing. Please see the size chart for more details.
Q: Can you remove the price when shipping the order for a gift?
A: The order ships with a pack list that does not contain the price.