Returns and Refunds

Returns and Refunds

ALL SALES ARE FINAL. WE CREATE ALL ITEMS ON DEMAND.

However, in the event of the following, refunds are issued to the original form of payment used on an order. 

• The order is canceled by Urban Statements. 
• One or more of your items sold out since your order was placed. 
• The item(s) received were damaged, defective, or incorrect, and we were contacted within 15 days calendar days from the date of delivery. Please email support@shopwearurban.com with your order number, a description of your issue, and a picture of the item(s). 

Depending on your financial institution, the refund amount may take up to 15 business days to post to your account. 

Cancellations

We create all items on demand. For this reason, canceling may not always be an option. We will evaluate cancellations on a case-by-case basis. 

If your order is in active processing or has already shipped, we will not be able to cancel your order. We will accept returns for accidental orders as long as the item(s) is in its order as long as the item(s) is in its original, unopened package. The return will not be accepted if the original packaging has been opened. Please email support@shopwearurban.com for assistance. 

Exchanges

We do not accept exchanges.